Class Library Recruiting & Managing Event Volunteers

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  • Title:Recruiting & Managing Event Volunteers
  • Category:Planning & Logistics
  • Level:Intermediate
  • Instructor:Milena Santoro
  • Length:
  • Posted:3/16/2012
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Volunteers are often called the "unpaid staff" in nonprofit organizations. They add time, skills and experience to enhance and supplement the work of paid staff. And you shouldn't overlook the financial importance of volunteer contributions. Even if you valued their work at a minimum wage level, their financial contribution to your organization can be huge. Yet too often volunteers are not properly vetted, trained or managed, resulting in damage to an event and/or an organization's brand.

Learning Outcomes

    1. Define the various reasons people volunteer and how that should influence your thinking.
    2. Identify strategies for properly recruiting and training volunteers.
    3. Identify tactics for reducing volunteer no-shows and walk-offs.
    4. Define effective techniques for managing event volunteers.

Table of Contents


The Certified Meeting Professional (CMP) is a certification offered by the Convention Industry Council (CIC), an umbrella group comprised of 30 organizations. As part of the application process for the CMP, candidates are required to log a minimum of 25 Clock Hours of approved education. If you see the CMP designation next to a given class on this site, it indicates that class has been approved by the CIC to count toward that educational requirement, for the designated number of clock hours. For more information go to

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