OverviewVolunteers serve a wide range of functions at many events. They greet, wrangle speakers and other VIPs, stuff gift bags, direct crowd flow as human signage, monitor rooms for conferences, check in attendees, and otherwise assist planners in a variety of tasks. In fact, for many events, they provide the backbone of support in executing the logistics of the program. Given how much events rely on volunteers, it can be surprising to learn how little effort is often made in properly sourcing, vetting, and training them. This white paper will provide a spectrum of best practices for recruiting, motivating, training and managing event volunteers to help insure they are properly used in service of the event. *NOTE: Special thanks to Eventbrite for sponsoring this white paper in order to make it available for free.
- Define the various reasons why people volunteer, and understand how that should influence your thinking.
- Identify strategies for reducing no-shows and walk-offs with your event volunteers
- Illustrate the proper strategic view of volunteers as brand ambassadors and how to implement that philosophy in your volunteer training.
- Identify unique challenges and benefits of utilizing volunteers at events, as compared to regular office settings.
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