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Job ID 206207
Date posted 10/30/2018

Position Overview

Responsible for overall sales and operations management, revenue and profitability of assigned location(s) while ensuring the utmost in client and hotel partner satisfaction. Provide learning and development opportunities for employees. Functions as primary liaison with property to handle any issues and to manage the hotel contract.

Key Job Responsibilities                                                                                

Financial and Labor Management                                                                         

Manage an efficient and profitable Event Technology and Business Center (where applicable) operation. Focus on revenue maximization & cost control, in accordance with company standard operating procedures.

Sales Management                                                                                                  

Manage and proactively execute the company sales process through advanced client contact. Improve and leverage the location and property’s market position and share.

Account Management                                                                                             

Provide outstanding customer service to clients by establishing excellent working relationships with hotel/resort staff and executives, company team members, neighboring locations, and all vendors. Mentor technicians to also provide this level of customer service.

People Development                                                                                               

Maintain a positive employee relations environment for all Event Technology and Business Center (if applicable) team members. Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development. Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide.

Information Management, Reporting and Company Support                            

Effectively utilize all company computer systems and software programs and ensure technicians are properly trained to use them. Complete standard and as-needed reports accurately and on-time. Actively participates in overall company programs/committees where applicable.

Equipment Security/Maintenance                                                                         

Supervise security, inventory control, transportation and maintenance of equipment. Ensure all employees are properly trained in all areas.

Required Experience :

Job Requirements

  • Minimum of AA/BS or equivalent experience.
  • Three or more years of audiovisual technical experience, including at least one year of previous supervisory experience.
  • Completion of P.A.S.S., HSIA and other training requirements.
  • Proficiency in the use of audiovisual equipment, HSIA equipment and company computer software and systems preferable.
  • Effective leadership abilities and customer satisfaction focus.


  • Attention to Communication
  • Knowledge of basic financial and accounting practices
  • Concern for Quality
  • Exceeds Customer Expectations
  • Leadership Skills
  • Teamwork
  • Sales Proficiency

Physical Requirements

Physical Requirements Hours Per Day Lifting Requirements Frequency
Sitting 2-3 hours Lifting      0 – 15 lbs* Frequently
Standing 3-4 hours Lifting      16 – 50 lbs* Frequently
Walking 3-4 hours Lifting      51 – 100 lbs Occasionally
Stooping 0-1 hours Lifting      Over 100 lbs Occasionally
Crawling 0-1 hours
Kneeling 0-1 hours Carrying Requirements Frequency
Bending 0-1 hours Carrying      0 – 15 lbs* Frequently
Reaching (above your head) 0-1 hours Carrying      16 – 50 lbs* Frequently
Climbing 0-1 hours Carrying      51 – 100 lbs Occasionally
Grasping 0-1 hours Carrying      Over 100 lbs Occasionally
Auditory/Visual Requirements Frequency Pushing/Pulling Requirements Frequency
Close Vision Frequently Pushing/Pulling      0 – 15 lbs* Frequently
Distance Vision Frequently Pushing/Pulling      16 – 50 lbs* Frequently
Color Vision Frequently Pushing/Pulling      51 – 100 lbs* Occasionally
Peripheral Vision Occasionally Pushing/Pulling      Over 100 lbs Occasionally
Depth Perception Frequently *Identifies the physical requirements that team members perform without assistance.
Hearing Continuously

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. 

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.  Team members may be asked to work in multiple hotel locations.  Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.

Job Location
Linthicum Heights,Maryland,US

Position Type

Tagged as: Audio Visual, event production, event technology

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