Chat with us, powered by LiveChat
  • Full Time
  • Miami

Website PSAV PSAV

Tracking Code206203-868

The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development.  This position reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities

Equipment Operation

  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.

Customer Service

  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.

Training/Staff Development

  • Assists in training technicians on all floor activities and on hotel and PSAV service expectations.
  • Serves as a mentor for new hires.
  • Models and reinforces a positive working environment centered around company values.

Operations Management

  • Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
  • Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
  • Ensures the equipment sheets are updated and properly completed.
  • Works with team to establish coordinated communications for the management of events.
  • Attends venue meetings as needed (example = banquet event orders or pre-event conferences)

Equipment Maintenance

  • Performs preventative maintenance on equipment to keep it presentable and in good working condition.
  • Leads the team in proper security, storage, transportation, and maintenance of equipment.
  • Participates in physical inventory count processes as requested.

Required Skills

  • Can do attitude
  • Excellent customer service
  • Quick learner
  • Ability to work flexibly between locations and working hours
  • Business awareness
  • Ability to work both within a team and individually
  • Effective leader
  • Excellent communication
  • Works well under pressure

Required Experience

Job Qualifications

  • Bachelor’s degree is preferred.
  • 3-5 years of customer service or hospitality experience is preferred.
  • 3-5 year of audio visual experience is required.
  • Knowledge of technical theory.
  • Advanced problem solving skills.
  • Experience leading workflow and team members.
  • A valid driver’s license is required for team members in positions that may operate Company vehicles.
  • Additional DOT requirement may need to be met if applicable.

Competencies

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Directs Work
  • Decision Quality
  • Manages Conflict
  • Develops Talent
  • Courage

Physical Requirements

Physical Requirements Hours Per Day   Lifting Requirements Frequency
Sitting 2-3 hours Lifting      0 – 15 lbs* Continuously
Standing 4-5 hours Lifting      16 – 50 lbs* Frequently
Walking 4-5 hours Lifting      51 – 100 lbs (2+ persons) Occasionally
Stooping 2-3 hours Lifting      Over 100 lbs (2+ persons) Occasionally
Crawling 2-3 hours  
Kneeling 2-3 hours   Carrying Requirements Frequency
Bending 2-3 hours   Carrying      0 – 15 lbs* Continuously
Reaching (above your head) 2-3 hours   Carrying      16 – 50 lbs* Frequently
Climbing 0-1 hours   Carrying      51 – 100 lbs (2+ persons) Occasionally
Grasping 4-5 hours   Carrying      Over 100 lbs Never
 
Auditory/Visual Requirements Frequency   Pushing/Pulling Requirements Frequency
Close Vision Continuously Pushing/Pulling      0 – 15 lbs* Continuously
Distance Vision Continuously Pushing/Pulling      16 – 50 lbs* Frequently
Color Vision Frequently Pushing/Pulling      51 – 100 lbs* Frequently
Peripheral Vision Occasionally Pushing/Pulling      Over 100 lbs Occasionally
Depth Perception Frequently *Identifies the physical requirements that team members perform without assistance.
Hearing Continuously  

 

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.  Team members may be asked to work in multiple hotel locations.  Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.

<AND/OR>

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by PSAV based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members may use high-end audio visual equipment and electrical components.  Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

Job Location: Miami, Florida, United States
Position Type: Full-Time/Regular

 

Tagged as: Audio Visual, event production, event technology, operations, production, Technical Production

To apply for this job please visit jobs.psav.com.