Venue Sales Certificate

Online Course

Course Overview

Are you looking to increase your venue’s bookings? If so, arm yourself with the strategies and tactics you need to succeed. In this detailed course, we’ll dissect the elements that go into a successful sales strategy for a wide range of event venues. Participants will leave with the confidence and tools to navigate your clients’ needs, close more in-bound inquiries, and prospect to develop new leads. This course is designed for banquet, catering or event sales managers responsible for booking their venues for private events, meetings, and conferences.

LEARNING OUTCOMES

  • Where and how to find new leads.

  • How to develop winning proposals.

  • How to effectively negotiate a win-win agreement.

  • How to effectively close the sale.

SCROLL DOWN to see more details including a breakdown of course content, learner testimonials, and FAQ’s.

Start Date: February 18, 2020

Length: 6 Weeks Online

Instructor & Content:
Howard Givner

Facilitating Instructor:
Morgan Westcott

CMP Clock Hours: 15

Course Cost: $595 USD

ELI Member Price: $476 USD*

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* Click “Register Now” to check availability and deadlines. Cannot be combined with any other offers.

Course Instructors

Learn From An Industry Leader

With over 20 years of industry experience, Howard Givner is a widely recognized expert and innovator in the field of events, business growth strategy, technology and education. Howard is the Founder and Executive Director of the Event Leadership Institute (which launched in April 2011), provider of best-in-class training and education for the events industry, through online, on-demand video classes, interviews with industry leaders, white papers, webinars and live events.

He is the founder of Paint The Town Red, Inc., and the former CEO of North America for Global Events Group, the 13th largest event agency in the world, which acquired Paint The Town Red in 2008. During his tenure the company won over 30 industry awards. Howard is a Past President of the ILEA (International Live Events Association) NY Metro Chapter; has served on the board of directors of MPI (Meeting Professionals International) Greater NY Chapter as VP of Education; is a member of the BizBash NY Advisory Board; has served on the Advisory Board of Special Events Magazine; been a judge of the Gala Awards & HSMAI’s Adrian Awards. He is a frequent speaker at industry conferences on a wide range of topics. He has been profiled in The New York Times, The Wall Street Journal, CNBC, National Public Radio, ABC News, The Apprentice, and USA Today, in addition to numerous trade media.
Howard is a consultant to companies in the hospitality, meetings and event industry, specializing in strategic planning, sales growth, management, and mergers & acquisitions, and selectively consults with business owners on a limited number of engagements.

Please note: While course content and videos have been developed and delivered by industry expert Howard Givner, learners will not have access to Howard directly. This course is facilitated by industry leading instructor Morgan Westcott who guides and supports learners throughout the course, answers questions, provides feedback on assignments, grades quizzes and exams, and also teaches scheduled live classes.

Facilitating Instructor

Facilitating Instructor Morgan Westcott is the former director of sales and marketing for the Arts and Cultural Guide to British Columbia. More recently, she served as general manager of LinkBC, a provincial organization connecting tourism students with the industry. During her time at LinkBC, Morgan managed events with hundreds of attendees, and was lead author and editor of the Introduction to Tourism and Hospitality in BC, a textbook currently used by thousands of students. 

In her consulting practice, Morgan has been a copywriter for Tourism New Westminster, a SuperHost certified trainer, and a consumer content generator for BC Lodging and Campgrounds Association. She also produced business-to-business guides for Destination British Columbia. She recently co-authored a chapter in a Palgrave Handbook on Dark Tourism. Morgan brings this expertise to her role as an instructor at the BC Institute of Technology (BCIT) for a variety of undergraduate courses in sales and marketing, as well as tourism development; and is as an associate faculty in the Royal Roads University MA program. 

Morgan holds a Master of Arts in Tourism Management from Royal Roads University (2009), a Diploma of Technology in Marketing Management from BCIT (2004), and a Bachelor of Arts in English Literature from The University of British Columbia (2002).

Course Content

Taking A Strategic Perspective

  • The triple crime of the empty room
  • Leveraging your time in the sales process
  • The lost art of hospitality

Client Discovery: Closing More Inbound Leads

  • Dynamic pricing options
  • The goal of the initial call or email exchange
  • What information to gather
  • What information to share
  • How to evaluate the prospect
  • Should you discuss price or date availability

Prospecting & Lead Generation

  • Sources of new leads
  • Understanding the sales funnel
  • Why people put off prospecting, and how to fix this
  • Honing your elevator pitch
  • How to vary your pitch based on who you’re pitching
  • ‘Pull Prospecting’: getting prospects to come to you
  • Networking tips

Growing Your Accounts

  • How to identify additional leads from an existing account
  • Tips for using Google to find event leads within an organization
  • Tips for using Linked In to find event leads within an organization
  • Tips for finding email addresses within an organization

Special Tips for Booking:

  • Weddings
  • Fundraisers
  • Association events
  • Meetings & conferences
  • 3rd party referral agents

Knowing Your Property

  • Points of differentiation with your competitors
  • Objections & responses
  • Features vs. benefits
  • F.A.Q.s

Conducting the Perfect Site Tour

  • Advance prep
  • How to structure the tour
  • Little touches that make a big difference
  • Customizing the tour

Developing Winning Proposals

  • Identifying & addressing decision making factors
  • Understanding the decision making process
  • Comparing your proposal to the competition’s
  • What’s the ideal format for a proposal

Negotiation Techniques

  • Understanding negotiating styles
  • Maintaining price integrity
  • Identifying common tactics and how to respond
  • Avoiding the “divide and conquer”

Post-Event Debrief & Follow Up

  • Positioning your venue for the re-booking
  • Multi-year contracts
  • Addressing feedback constructively
  • Common complaints from clients and how to respond

How does the course work?

Participants will log into our private Learning Management System, where each week approximately 2 hours of new lesson content will be released. Lesson content will usually be in video format, broken into digestible chapters of approximately 5-10 minutes each, and may be supplemented with PDFs or links to external articles. The lessons may be viewed at any time once they are released, and you can complete the lesson videos at your own pace. Short quizzes and assignments may be given to help reinforce learning outcomes.

What if I’m busy one week and can’t get to the material?

At the end of this 7 week online course, we provide participants an additional four weeks to catch up if they were unavailable for any portion of the course (hey, we know planners are busy).

When/how can I contact the instructor during the course?

The instructor’s teaching assistant will be available to answer questions and provide feedback at set times each week. Outside of those hours, the instructor will make every effort to respond to emails within two business days. (Keep in mind our instructors are subject matter experts who are actively working on events.)

Tell me about your learning guarantee?

The Event Leadership Institute stands behind all of its content. If you feel you didn’t learn what you expected to in this course, just let us know within 30 days of the final lesson and we’ll give you a full refund.

 

 

The Event Leadership Institute stands behind all of its content. If you feel you didn’t learn what you expected to in this course, just let us know within 30 days of your last lesson and we’ll give you a full refund. Click here to view our refund policy and full terms & conditions.

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